All our services are designed so that everything is catered to our Guests' preferred level of assistance and tailored to their personal requirements. All you have to do is ask.
Pure luxury is a choice
Our concierge service is designed for guests accustomed to a privileged level of service. Services do not start only upon arrival, we assist guests even prior to make their trip as comfortable as possible - whether with a friendly telephonic advice, should they face unforeseen difficulties with navigation devices or assistance in fulfilling one or two special wishes for the time of their stay.
Our concierge service gives our customers access to a unique database of thoroughly screened and referenced service providers. We have developed and maintained a concierge service tailored to the specific needs of villa renters.
Our services include, but are not limited to:
On-site assistance, check-in and check-out
Our team is instructed with all relevant information, from activity preferences to food allergies, number and age of all participants, theme of the holiday, and help coordinate accordingly. Each holiday has a dedicated Area Assistant, who remains available 24/7 and knows both the property and the surrounding territory
Welcome baskets or in-villa delicacies
Lots of delicious Italian and local products that can immediately focus on unwinding and relaxing. The Delicatessen Grocery includes a selection of local cheese, Prosciutto di Parma, olive oil, fresh & dried pasta, local delicacies, pesto and tomato sauce, fresh bread, sweets, seasonal fresh fruits and vegetables. Shopping service and home delivery are included.
Health issues assistance
We coordinate distressed guests with ambulance, medical team and, whereas necessary, the Embassy. We have a number of paediatricians in our contact book and are fully insured and license for assistance on ground.
Restaurants and territory recommendations
We know the territory by memory and keep track of all feedbacks, so that when guests ask for ‘the best place to eat authentic but with the greatest selection of wines, with traditional style but contemporary approach’ we know exactly what they mean and where to send them. We also know which table is the one with the best view and position and make sure to book that one.
Show, events & concert tickets, nightclub table and bottle service
We partner with some incredibly well connected companies specialising in vip clients management in order to provide tickets to each and every iconic event happening in Italy during guests’ stay, from a private box to admire Ferrari in Maranello to entrance to VIP areas at major concerts and folkloristic events like the Palio of Siena or the Regatta in Venice.
From elaborate arrangements to simple ‘fiori di campo’, our florists will source the perfect greenery, plants and flowers for customers in villa.
Whatever guests want to celebrate, we have a team of events specialists that can organise any sort of party, from a Birthday to a Wedding Anniversary. Nothing is too special for our guests.